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Pharmacy staff training in the UAE
EmpowerWay Academy trains pharmacy and front-line retail teams in the UAE with practical, hands-on programs: patient counselling, Retail Excellence, obesity management, diabetes support, leadership and soft skills. Each program is built around your team, its roles and its goals, with a clear plan and follow-up.
Why pharmacy teams need practical training
A community pharmacy is often the first place people go with a health question. The pharmacist and the team at the counter need to listen, ask the right questions, recommend safely and know when to refer. They also run a retail business: shelves, stock, customer service and targets. Training that stays theoretical does not change what happens at the counter. Our programs are practical by design, so people practise the conversations and routines they will use the next day.
What we cover
- Retail Excellence: hands-on learning for front-line retail and pharmacy teams, from customer service to the shelf.
- Obesity management: evidence-based training on the patient journey, counselling and support.
- Diabetes support: practical skills to help pharmacy teams support people living with diabetes.
- Leadership and soft skills: practical tools for people who lead, sell and serve.
- Bootcamps: short, intensive sessions where teams learn, practise and apply in days, not months.
How a program is built
Every program starts with your team, not a fixed catalogue. We agree the roles taking part, what they should do differently after the training and how you will see the change. Then we design the sessions, materials and practice activities, deliver them, and follow up. Larger organizations can combine several topics into a customized learning journey through our Corporate Excellence Program, which brings leadership development and capability building together.
Online learning for individual pharmacists
Pharmacists who want to learn on their own can take our online courses on EmpowerMinds, taught in Arabic: the OTC Guide in Pharmacy Practice, the Insurance Guide in Pharmacy Practice and Excel Skills for Pharmacy Business. See online pharmacy courses.
Who it is for
Pharmacy chains, independent pharmacies, healthcare retailers and companies that work with pharmacy teams across the UAE. Programs can run at your premises or at a venue, for a single team or several branches.
Next step
Tell us about your team, the roles involved and what you want to improve. We will reply with a proposal. Request a proposal.
Frequently asked questions
Can the training be customized for our pharmacy chain?
Yes. Every program is built around your team, its roles and goals. We agree the outcomes first, then design the sessions and materials.
Do you train front-line retail staff as well as pharmacists?
Yes. Retail Excellence is designed for front-line retail and pharmacy teams, and leadership programs are available for supervisors and managers.
How do we request a training proposal?
Send an enquiry from the Contact page or call +971 58 250 9749. Tell us the team size, roles and goals, and we will reply with a proposal.
More guides
- تدريب الصيادلة وفرق الصيدليات في الإماراتبرامج تدريب عملية للصيادلة وفرق الصيدليات والتجزئة في الإمارات: الاستشارة الدوائية، والتميز في البيع، ودعم مرضى السكري والسمنة، والقيادة.
- Retail and pharmacy consulting in the UAECommercial and operational advisory for UAE pharmacies and retailers: business diagnostics, an action roadmap, execution support and KPI reviews.
- OTC course for pharmacists in the UAEOTC Guide in Pharmacy Practice: an online course in Arabic by Dr. Amrou Aboubakr that prepares pharmacists and new graduates for the UAE market.
- Brand and content for healthcare and pharmacy brandsBranding, advertising, marketing management and video content for healthcare, pharmacy and retail brands in Dubai and the UAE, from strategy to production.